This is a very quick post to share a surprising incident that happened today before Trey’s last procedure here in Cincinnati. Trey’s surgeon, Dr. Cotton, read my blog and was completely offended! Immediately prior to Trey’s last procedure (like 15 minutes before he was going to do another procedure on Trey), he came into the room and confronted me loudly about what I wrote! He was disgusted, shocked and angered by what I wrote. Hmmm…Who would have thought that the world-reknown expert on airway reconstruction would find time to FIND and READ my quite under-the-radar blog? When I asked how he came to read it, he said “someone sent it to me”. So whoever is out there passing on my blog entries to the senior most docs at CCH, thanks! I’m flattered!
That said, let’s be clear on where I stand on Cincinatti Children’s and my experience here. I made the decision to be away from 3 of my kids and my partner for almost a month…I paid out of pocket for a hotel for almost a month…I have sacrificed professional opportunities and personal commitments because my NJ-based docs said the BEST was in Cincinnati and I only want the best for my kids. So here I am. And I have not regretted a single minute of coming here. Trey has been seen, diagnosed and treated by a team of the most knowledgeable physicians I’ve ever encountered. They are comfortable, confident and clear on how to give Trey the best possible long-term outcome, even if it means short-term sacrifice. While some here clearly prefer interactions with the kids, in all cases, the main priority is the health and well-being of children.
From the minute the twins were born, with severe medical issues, I’ve only held on to one vision — sitting in my backyard on a glorious, summer day, watching all 4 of my kids running, playing and thriving — equipment- and care-free! That vision has gotten me through the most difficult moments of the past 3 1/2 years and I knew it would happen one day. It’s all I’ve held on to…it was and is my oxygen.
Dr. Cotton, Dr. Boesch and Dr. Putnam are the first people to ever look me in the eye and tell me without reservation or hesitation that all I’ve dreamed of for 3 1/2 years WILL happen without a doubt…and sooner than later. Their team of extraordinary residents, fellows, nurse practioners, nurses, respiratory therapists, social workers and everyone else who we encountered over the last 3 1/2 weeks only contributed bright, shiny colors to an already vivid picture. Rather than put this in a handwritten note to the team, as was my intention, the exchange with Dr. Cotton today, left me no choice but to prematurely and publicly thank his team for giving me a very private dream come true.
I certainly hope that whoever sent the blog to the good Doctor in the first place, will take equal time to send him this.
Now, be clear, I’m not retracting a single word of what I said earlier. Our healthcare system is a mess and should be completely overhauled, starting with people who sit in ivory towers, making decision on discharges, nursing, approvals and rejections based on a piece of paper. Until more people speak out about the atrocities, they’ll never stop.
AND any doctor that tells me I should leave with my sick kid who is clearly not ready to be discharged because he perceives that “I can’t afford it”, should either be sent to sensitivity training, to customer service training, back to school or to another industry where there is no interaction with people!
In business, and hospitals are a business, perception is reality. Rather than getting in my face about what I wrote…how about an apology for what I experienced?
Where’s Michael Moore when you need him?